Consumers’ protection is our mandate — NCC

BY ODILI CHRISTEL

The Nigerian Communications Commission, NCC, has reiterated its commitment to the protection of telecom consumers in Nigeria by ensuring

that they get the best quality service and value for money spent.

Making this known during the flag-off of the NCC Year of the Consumer, the executive vice-chairman of NCC, Prof. Umar Garba Danbatta, stated that just as the patronage of the consumers was important, “they must not and cannot be taken for granted and that is why in 2017 and even beyond, the consumer will be our focus.

The NCC boss said that the focus is to ensure that consumers get the best of quality service, value for money spent, timely and fair redress of complaints and protection from unwholesome practices of some service providers

He noted that the programme was part of efforts to educate consumers on their rights and privileges, and the role of the commission in protecting those rights

Prof. Danbatta noted that the year 2017 is dedicated to the Nigerian telecom consumer, a management decision that compels us to  seek to amplify our activities towards ensuring that the consumer enjoys a customer experience that is enhanced and consistent in time and quality.

According to him, “In 2015, Nigerian telecom consumers spent a whopping s5.6 billion Dollars on telecommunications services. And in 2016, they topped it up by another $1billion to make it $6.6 billion.

“The NCC is mandated to monitor the QoS and ensure it conforms to acceptable standard. And we must remember that these consumers together have made all the success stories we speak about today.

He said the 2017 year of consumer will therefore focus on two key areas- improving the Quality of Service (QoS), protecting and educating the consumer.

“To address the unsolicited calls received by consumers, the NCC has introduced the Do Not Disturb (DND) facility where consumers are urged to activate the service by dialing 2442.

He added that “there is also the 622 number for the NCC customer compliant line. NCC intends to increase the awareness level and equally the activation level of these two initiatives.

The NCC will also enlighten consumers about the environmental impact of telecom infrastructure.

The the Minister of Communications Technology, Barrister Adebayo Shittu,in his address disclosed  that government was working to create digital awareness with the objective of increasing the capacity, confidence and trust Nigerians have.

He noted that the World Consumer Rights Day (WCRD) was an opportunity to promote the basic rights of all consumers demanding that those rights are respected and protected and a chance to protest against the market abuses and social injustices which undermine those rights.

 69th edition of consumer outreach programme held in Badagry, Lagos State recently, the Executive Commissioner, Stakeholders’ Management of the NCC, Mr. Okechukwu Itanyi, said that the commission will not relent in creating an avenue whereby consumers, service providers and regulators will have to discuss on contemporary issues that is generating attention in the industry. He explained that

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